Shipping policy

Delivery and shipping

Delivery time

Our delivery time is 5-7 days. During campaign periods, weekends and the Christmas holidays, delivery can take longer.

Shipping prices

We ship with GLS International. The price depends on the country you ship to, and it is shown at checkout once you have entered your address.

€15 - Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden. Free shipping on orders from €150.

€30 - Estonia, Hungary, Romania. Free shipping on orders from €200.

€30 - Faroe Islands, Greece, Iceland. Free shipping on orders from €250.

€30 - Greenland. Free shipping on orders from €150.

When your order has shipped

When our warehouse has packed your order, you automatically receive an email with a link to your tracking number. It can take up to 12 hours from when your order is packed until you can follow it. You will be notified when the parcel is delivered.

Haven't received your whole order?

Glass is heavy, and to keep it from breaking, your order may be sent in several parcels. Check whether you have received two tracking numbers by email. If not, please contact us.

Order confirmation

You receive an order confirmation by email a few minutes after your purchase. If you receive no email, it is usually because of a mistake in the email address. Contact us and we will fix it.

Check your order when you receive it

Check that the products are not damaged and that the contents are correct. If something has broken during transport, or something is missing, contact us as soon as possible and no later than 30 days after receiving it. Write to info-eu@frederikbagger.com with your order number and pictures of the product and the packaging.

Delayed delivery

If you think your delivery is delayed, contact us at info-eu@frederikbagger.com or +45 89 87 72 10 (Monday-Friday 11:00 AM-1:00 PM). You can find answers to more questions in our FAQ.

Payment

You choose your payment method on the payment page. The amount is reserved on your card and is only charged when we have shipped your parcel and you have received an order confirmation and receipt.